Terms of Service

1. Acceptance of Terms

By accessing or using the Scanora AI website (dev.scanoraai.com) and services, you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, you must not access or use our services.

These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and Scanora AI ("Company," "we," "us," or "our"). We reserve the right to modify these Terms at any time. Continued use of our services following any changes constitutes acceptance of the revised Terms.

2. Services Description

Scanora AI provides managed infrastructure services for small and medium-sized businesses, including but not limited to:

• Managed hosting administration and server optimization
• SSL certificate management and security hardening
• DNS configuration and email deliverability optimization
• Website maintenance, CMS updates, and plugin security patching
• Backup management and disaster recovery planning
• Infrastructure monitoring and incident response
• Website migration and performance optimization
• Digital operations and account administration

The specific services provided to you will be determined by your selected service tier (Foundation Pilot, Growth Pilot, or Enterprise Pilot) or individual a la carte service selections as detailed on our website and in any separate service agreement.

3. Account Terms

When engaging our services, you agree to the following:

• You must provide accurate, complete, and current information during the onboarding process
• You are responsible for maintaining the confidentiality of any credentials shared with us for service delivery
• You must promptly notify us of any unauthorized use of your accounts or any security breach
• You must be at least 18 years of age and have the legal capacity to enter into binding agreements
• You are responsible for all activities that occur under your account and managed environments
• You must provide timely access to systems and accounts necessary for us to deliver the agreed-upon services

4. Payment Terms

Our services operate on a consultation-based pricing model. The following terms apply to all financial transactions:

• Managed Plans: Monthly or annual subscription fees are billed in advance on the first of each billing cycle. Annual plans receive a 15% discount.
• A La Carte Services: One-time service fees are invoiced upon completion of the agreed-upon work, unless otherwise specified during consultation.
• Payment Methods: One-off services can be paid online via our secure payment partner (Razorpay), which supports cards, UPI, and net banking. Managed plans may also be billed via invoice. Specific terms are confirmed during onboarding.
• Late Payments: Invoices not paid within 30 days of issuance may be subject to service suspension. A written notice will be provided at least 7 days before any suspension.
• Price Changes: We reserve the right to modify pricing with at least 30 days written notice. Existing annual prepayments will be honored at the original rate until renewal.
• Refunds: Monthly plan fees are non-refundable for the current billing period. Unused portions of annual plans may be refunded on a pro-rata basis upon written request.

5. Service Level Commitments

We are committed to delivering reliable, high-quality managed infrastructure services. Our service level commitments include:

• Uptime Target: We target 99.9% or greater uptime for all managed environments, measured on a monthly basis
• Response Times: Enterprise Pilot (1-hour emergency SLA), Growth Pilot (4-hour priority response), Foundation Pilot (8-hour standard response)
• Maintenance Windows: Planned maintenance will be communicated at least 48 hours in advance and scheduled during low-traffic periods whenever possible
• Incident Communication: We will provide timely updates during active incidents, including root cause analysis and remediation steps upon resolution
• Backup Recovery: Data restoration from backups will be initiated within 1 hour of an approved recovery request for Growth and Enterprise tier clients

Service level commitments are targets, not guarantees, unless a separate written Service Level Agreement (SLA) has been executed between the parties. Specific SLA terms, including service credits for downtime, are available for Enterprise Pilot clients upon request.

6. Intellectual Property

The following intellectual property terms apply to our engagement:

• Your Content: You retain all ownership rights to your content, data, code, and intellectual property. We do not claim ownership over any client materials.
• Our Tools and Methods: Scanora AI retains ownership of all proprietary tools, scripts, methodologies, and processes developed independently of client work. We may use generalized knowledge gained from service delivery to improve our tools and methods.
• Custom Work: Unless otherwise agreed in writing, custom code, configurations, and documentation created specifically for your environment are considered work-for-hire and belong to you upon full payment.
• Website Content: All content on the Scanora AI website, including text, graphics, logos, and software, is the property of Scanora AI and is protected by applicable intellectual property laws.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

• Scanora AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of our services
• Our total aggregate liability for any claims arising from or related to these Terms or our services shall not exceed the total fees paid by you to Scanora AI during the twelve (12) months preceding the claim
• We are not liable for service interruptions caused by factors outside our reasonable control, including but not limited to natural disasters, acts of war, government actions, pandemics, third-party service outages, or failures of upstream infrastructure providers
• We are not responsible for data loss resulting from your failure to maintain independent backups where recommended, or for unauthorized access resulting from credentials compromised outside our managed systems

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or willful misconduct.

8. Termination

Either party may terminate the service relationship under the following conditions:

• Monthly Plans: Either party may terminate with 30 days written notice. No cancellation fees apply.
• Annual Plans: May be terminated with 30 days written notice. Pro-rata refunds of unused prepaid months will be issued upon request.
• For Cause: Either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within 14 days of receiving written notice.
• Transition Period: Upon termination, we provide a 30-day transition period during which we will assist with data export, credential transfer, and handoff documentation at no additional charge.
• Data Retention: Following the transition period, we will retain client data for 60 days before secure deletion, unless a longer retention period is required by law.

9. Acceptable Use

You agree not to use our services for any purpose that is unlawful or prohibited by these Terms. Prohibited uses include:

• Hosting or distributing malware, phishing pages, or illegal content
• Sending unsolicited bulk communications (spam)
• Conducting activities that compromise the security or performance of shared infrastructure
• Violating any applicable laws, regulations, or third-party rights
• Attempting to gain unauthorized access to systems or data not intended for you

We reserve the right to suspend or terminate services immediately if we determine, in our sole discretion, that your use violates this acceptable use policy.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any disputes arising from or relating to these Terms or our services shall be resolved as follows:

• Informal Resolution: The parties agree to first attempt to resolve any dispute informally by contacting us at admin@scanoraai.com. Most concerns can be resolved this way within 15 business days.
• Mediation: If informal resolution is unsuccessful, either party may request mediation through a mutually agreed-upon mediator.
• Arbitration: If mediation is unsuccessful, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action.

11. Contact Information

For questions or concerns about these Terms of Service, please contact us: