Privacy Policy

Scanora AI ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at dev.scanoraai.com or engage our managed infrastructure services. Please read this policy carefully. By using our services, you consent to the practices described herein.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically gathered when you interact with our services.

1.1 Information You Provide

• Contact information (name, email address, phone number, company name)
• Website or domain information submitted through our infrastructure audit tool
• Service inquiry details and preferences submitted via our contact form
• Waitlist registration information (email address)
• Account credentials for systems we manage on your behalf
• Payment and billing information processed through our secure payment partners
• Communications between you and our support team

1.2 Information Collected Automatically

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses
• Device identifiers and screen resolution
• Log data from our infrastructure monitoring systems (for managed clients only)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our managed infrastructure services
• To process and respond to service inquiries and support requests
• To perform infrastructure audits and security assessments as requested
• To send service-related communications, including updates, security alerts, and maintenance notifications
• To monitor and analyze usage trends and improve user experience
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our Terms of Service
• To notify waitlist subscribers about service launches and updates

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (hosting providers, payment processors, email delivery services) under strict confidentiality agreements
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected parties
• Protection of Rights: To protect the safety, rights, or property of Scanora AI, our clients, or the public
• With Your Consent: When you have explicitly authorized us to share specific information

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• TLS 1.3 encryption for all data transmitted between your browser and our servers
• Encrypted storage for sensitive data at rest
• Role-based access controls limiting data access to authorized personnel
• Regular security audits and vulnerability assessments
• 3-2-1 backup strategy with encrypted off-site storage
• Security controls and processes designed as we work toward SOC2 Type II

While we strive to protect your information using commercially acceptable means, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request transfer of your data in a structured, machine-readable format
• Objection: Object to processing of your data for specific purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at admin@scanoraai.com. We will respond to your request within 30 days.

6. Cookies and Local Storage

Our website uses the following technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality (session management, security tokens)
• Local Storage: Used to persist your service cart selections and waitlist status across browser sessions
• Analytics: We may use privacy-respecting analytics to understand how visitors use our site

You can configure your browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect certain functionality of our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service inquiry data is retained for up to 24 months after the last interaction. Client data associated with active service agreements is retained for the duration of the agreement plus 12 months following termination. You may request earlier deletion by contacting us directly.

8. International Data Transfers

Our servers and service providers may be located in different jurisdictions. By using our services, you consent to the transfer of your information to facilities outside your country of residence, where data protection laws may differ. We take appropriate measures to ensure your data remains protected in accordance with this policy regardless of where it is processed.

9. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page. For significant changes that affect how we process your personal data, we will provide additional notice via email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.